BOOKING TERMS & CONDITIONS

WILLOW COTTAGE, THE BAY, FILEY

The Bay, Willow Cottage, 55 Sunrise Drive, Moor Road, FILEY YO14 9GE

1. The agreement you make when booking your holiday

When you book a holiday or short break with us there will be a contract between yourself and us.. The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they adhere to our booking terms and conditions. Please note that we are unable to accept bookings from anyone under the age of 18 years. Large group bookings are also not accepted.

2. Deposits and paying the balance of your holiday

When making your booking we require you to pay a deposit 25% with the remaining balance of your holiday due for payment 6 weeks before your arrival date. 

We also take a fully refundable damages deposit of £125 at the time of booking.  This is returned back to your account within 10 x days of departing providing that there has been no damages.

Please note that when making last minute bookings for arrivals within 6 weeks, you will be required to pay the balance of your holiday in full at the time of booking. Your balance is due and payable by the date printed on your invoice (6 weeks before your holiday start date). Please be aware that if the deposit and/or balance are not paid on time we may cancel your booking. We reserve the right to refuse any booking without explanation. If payment is not made by this date, then we will assume that your holiday has been cancelled and we may re-sell the holiday to another customer.

3. Alterations to your holiday booking

Your booking shall be in accordance with the details confirmed at the time of booking. If you do wish us to make an alteration to your booking or amend dates, we will use reasonable endeavours to accommodate your request, but no guarantee can be given. Depending on the dates selected increased rates may apply.

4. Prices

The holiday price paid at the time of booking will be the final price you pay and will not change, unless you make a change to your booking. Please note that we reserve the right to change our pricing/tariff at any time; however, this will not, under any circumstances, affect bookings already confirmed.

The Price includes:

● Use of your accommodation for the permitted number of guests swimming pool and gym.

5. Who is in your party?

It is important that you confirm who will be joining you for your holiday or short break. Only those people listed on your booking confirmation can occupy your holiday accommodation. For safety and security reasons, we require that all children and babies are counted within your party totals. Large 'all male' or 'all female' group occupants and/or stag and hen parties may be subject to a further 20% deposit and may be refused on the discretion of the owner. Please note that failure to inform us of large same-sex parties at the time of booking could result in a refusal to enter the accommodation and/or cancellation of the booking with potential loss of payment made.

6. Arrival and departure times

Your accommodation will be available for you from 15:00hrs on your arrival day and we kindly ask that you vacate the property no later than 10:00hrs on the day of departure. However, please we will always consider alternative times if this can be met and is dependent upon bookings.

7. Pets

Most dog breeds are welcome with a maximum of two dogs at any one time. Some breeds of dog including those listed in the Dangerous Dog Act are not allowed. You must give us details when you book to obtain our agreement to bring a dog. Guide/assistance dogs assisting visually impaired guests are always welcome. Pets must always be kept on a lead under the control of a responsible adult and wear a collar with an identity tag. You must clean up after your pet. Dogs should not be left unattended in accommodation, in vehicles or elsewhere on the resort and must not be allowed on bedding or seating.

8. Use of your holiday home / Damages

We really want you to enjoy your stay at our beautiful home and we are sure you will look after it as you do your own.  However, you are responsible for any damage to your holiday home during your stay, and should there be any damages you will be expected to cover the costs.  By booking with us, you accept liability for any damages caused during your stay.

Please note, cots and highchairs can be provided for use during your stay. Please ensure that you bring your own cot linen.

At the end of your holiday, please leave everything in a clean and tidy condition. We ask that guests deposit all their refuse and recycling in the recycling centre on resort. Please ensure that you use the correct section for the appropriate kind of refuse you are disposing of.

9. Your personal possessions

Please note that you are responsible for your personal possessions on the resort and in your holiday home, we are unable to accept any liability for any loss or damage of your personal belongings during your stay.

10. Bed linen

We provide all bed linen and towels for guests to use during their stay with us, except for cot linen which you should bring with you. Please leave all used linen and towels in your accommodation upon check out in the bin liners provided to help maintain health and safety around COVID issues.

11. Cancelling your holiday booking

Should you need to cancel your booking you must advise us as soon as practically possible and ensure you receive confirmation from us. We do not apply any cancellation charges however, you may lose your deposit. We will re-advertise the dates that have been cancelled and should we re-book this out a full refund will be provided.